Privacy Notice

Last Updated: October 30, 2024

Introduction

BrainThrive, PC (“we,” “our,” or “us”) is dedicated to protecting your privacy and maintaining the confidentiality of your health information. This Privacy Notice outlines how we collect, use, disclose, and safeguard your personal information, including health information, when you visit our website, interact with us, or use our services, including text-based communications provided by third parties such as Nextiva. By using our services, you consent to the practices described in this notice.

1. Information We Collect

We may collect various types of personal and health-related information, as follows:

  • Information You Provide Directly: When you contact us, schedule appointments, complete forms, or use our services, you may provide personal information such as:

    • Name, address, email, and phone number
    • Date of birth and other identifying details
    • Medical history, diagnoses, treatment plans, and other health-related information necessary for providing care
    • Payment information (e.g., credit card details) for billing purposes
  • Automatically Collected Information: We may automatically collect certain information when you visit our website or interact with us online, including:

    • IP address and device type
    • Browser type and version
    • Usage data, such as pages visited and duration of visits
    • Cookies and similar tracking technologies to enhance website functionality

2. How We Use Your Information

BrainThrive, PC may use the information we collect for various purposes, including:

  • Providing Healthcare Services: To deliver personalized care, assess your needs, and manage treatment, including diagnostics and follow-up care.
  • Communications: To contact you regarding appointments, follow-up information, and other communications necessary for your care. This includes secure text messaging via services like Nextiva, where your consent for texting will be obtained and honored.
  • Billing and Payment Processing: To manage billing, verify insurance eligibility, and process payments.
  • Legal Compliance: To comply with federal, state, and local laws and regulations, including HIPAA and California Consumer Privacy Act (CCPA) standards.
  • Improving Our Services: To enhance the quality and effectiveness of our services, manage website performance, and analyze usage patterns.

3. Disclosure of Your Information

We may share your personal information only as necessary and in compliance with HIPAA and other applicable laws:

  • With Healthcare Providers: To coordinate care with other healthcare professionals involved in your treatment, as permitted by law.
  • With Service Providers: To manage business operations, such as billing or texting, through secure third-party vendors, including Nextiva.
  • For Legal Reasons: To comply with legal obligations, respond to subpoenas or court orders, or protect the safety and rights of our patients, staff, and others.
  • With Your Consent: For any additional purposes that you specifically authorize.

4. Data Security

BrainThrive, PC takes reasonable steps to protect your information from unauthorized access, use, or disclosure. Our measures include:

  • HIPAA-Compliant Systems: Use of secure systems that meet HIPAA standards for the storage and transmission of PHI.
  • Encryption: Encryption of electronic medical records and personal data to ensure confidentiality.
  • Access Controls: Restricted access to your information only by authorized personnel or healthcare providers.

5. Your Privacy Rights

As a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and HIPAA. These may include the right to:

  • Access Your Information: Request a copy of your health records and personal information we maintain.
  • Correct Your Information: Request corrections to your personal or health information if inaccurate or incomplete.
  • Request Restrictions: Request restrictions on how we use or disclose your PHI.
  • Confidential Communications: Request to receive communications through alternative means (e.g., different phone number or email).
  • Delete Your Data: Under CCPA, request deletion of personal information, though this may not apply to health information needed for medical care.

Please contact us at:

BrainThrive, PC
32123 Lindero Canyon Rd., Suite 210
Westlake Village, CA 91361
Phone: 818-877-7000
Email: info@BrainThrive.com

for any requests regarding your data rights.

6. Third-Party Services

Our website and services may include links to third-party websites or use third-party providers (such as Nextiva for text communications). We are not responsible for the privacy practices of these external services, which operate under their own privacy policies.

7. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Changes will be posted on our website, and the “Last Updated” date will be revised accordingly. We encourage you to review this notice periodically.

8. Contact Us

If you have any questions about this Privacy Notice, please contact us at:

BrainThrive, PC
32123 Lindero Canyon Rd., Suite 210
Westlake Village, CA 91361
Phone: 818-877-7000
Email: info@BrainThrive.com