Privacy Notice

Last Updated: June 17, 2026

BrainThrive, PC (“we,” “our,” or “us”) is committed to protecting your privacy and maintaining the confidentiality of your personal and health-related information.

We do not sell, rent, or share personal information with third parties for marketing or promotional purposes.

SMS/Text Messaging Privacy Notice:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information sharing described in this Privacy Notice exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

1. Information We Collect

We may collect personal and health-related information when you contact us, schedule appointments, complete forms, communicate with our office, or receive services from BrainThrive, PC.

This information may include:

• Name, address, email address, and phone number

• Date of birth and other identifying information

• Medical history, symptoms, diagnoses, treatment plans, and other health-related information necessary for care

• Appointment, scheduling, billing, and payment information

• Communication preferences, including whether you agree to receive text messages

• Information you provide by phone, text, email, website form, or other communication methods

Limited technical information may also be processed by our website platform or hosting provider for website functionality, security, and performance.

2. How We Use Your Information

BrainThrive, PC may use your information to:

• Provide healthcare services and care coordination

• Schedule, confirm, change, or cancel appointments

• Communicate with you about appointments, office updates, intake forms, follow-up coordination, billing-related matters, and responses to your questions

• Manage billing, payment processing, insurance verification, and account administration

• Maintain medical and office records

• Comply with applicable laws, regulations, and professional obligations

• Improve office operations and patient experience

3. Text Message Communications

BrainThrive, PC may use SMS/MMS text messaging for healthcare office communications with existing and prospective patients who have provided consent or initiated communication with our office.

Text messages may include appointment reminders, scheduling coordination, office updates, directions, intake or check-in coordination, billing-related office coordination, follow-up logistics, and responses to patient-initiated questions.

BrainThrive, PC does not use SMS/MMS text messaging for mass marketing, lead generation, financial services, insurance sales, or promotional campaigns.

By providing your mobile phone number and agreeing to receive text messages from BrainThrive, PC, you consent to receive text messages related to appointments, scheduling, office updates, and care coordination logistics. Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may request help by replying HELP or by contacting our office directly.

Text messaging should not be used for emergencies or urgent medical issues. If you are experiencing a medical emergency, call 911 or seek emergency medical care.

Standard SMS/MMS text messaging may not be fully secure and may be viewed by others with access to your phone or mobile account. You may request that we communicate with you by another method.

4. Disclosure of Your Information

We may share personal or health-related information only as permitted or required by law, including:

• With healthcare providers involved in your care

• With service providers who support office operations, such as scheduling, billing, phone, texting, electronic records, payment processing, website hosting, or IT support

• For treatment, payment, and healthcare operations

• For legal or regulatory reasons

• To protect health or safety

• With your authorization when required

Service providers are permitted to use information only as needed to perform services for BrainThrive, PC and as permitted by applicable law and contractual privacy obligations.

BrainThrive, PC does not sell, rent, or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for marketing or promotional purposes.

5. Data Security

BrainThrive, PC takes reasonable administrative, technical, and physical safeguards to protect personal and health-related information from unauthorized access, use, disclosure, alteration, or destruction.

No method of electronic communication, storage, or transmission is completely secure. We cannot guarantee absolute security of information transmitted by website, email, text message, phone, or other electronic systems.

6. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal or health-related information, including the right to request access to records, request corrections, request restrictions, request confidential communications, request an accounting of certain disclosures, withdraw authorizations when permitted, and file a privacy complaint without retaliation.

To make a privacy-related request, please contact us using the information below.

7. Changes to This Privacy Notice

BrainThrive, PC may update this Privacy Notice from time to time. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

8. Contact Us

If you have questions about this Privacy Notice, wish to make a privacy-related request, or wish to discuss communication preferences, please contact us:

BrainThrive, PC
32123 Lindero Canyon Rd., Suite 210
Westlake Village, CA 91361
Phone: 818-877-7000
Email: info@BrainThrive.com